Affected by Covid-19, there will be some delay on the delivery.
Dear customer, all goods sold on this website are free of charge.
The modes of transportation are as follows:
Shipping Method: Air Express and Sea Shipping.
PLEASE NOTE: We will ship by air expedited courier if size allows. For oversized products, we will ship by sea. (You can contact us to know the shipping method of your product) If the oversized product needs expedited express, please contact us for the difference of shipping cost.
Air Expedited Express: Expect to receive in 3-12 working days.
Sea Shipping: Expect to receive within 3-6 weeks.
Third party: FedEx, YunExpress, DHL, UPS, Matson
How long will it take you to process my order?
Order processing time: Monday to Sunday (No holiday restrictions)
- If the order transaction is successful, the time is before 6 p.m. (GMT - 08:00).
- If the order transaction is successful, the time is before 6 p.m. (GMT - 08:00). Custom time: 3-12 natural days.
- 1. Within 1-2 working days after the order is successfully shipped, we will email your order tracking number to your registered email address.
2. You are buying a customized product, you must wait for the production cycle of the goods, and you can send the product after the product is out of the warehouse.
3. The transaction amount of the order includes the product and transportation cost. We are not responsible for any other charges that Customs may impose on any international deliveries.
4. After the order is shipped, you will have a tracking number, and you can track the package on the track tool of the logistics company. We will send the tracking numberto your email. Or click "Tracking Order", enter the tracking number, and track the shipping information
- 5.We apologize that the P.O.Boxes and military addresses(APO, FPO)can not be delivered. For the US territories, please leave a note when you place an order. For example, if your address is in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.
What if I cannot find my package?
In rare cases, you may not be able to find their products even though the tracking info from shipping agents, like FedEx or UPS, shows it as delivered. Do NOT worry! We are always here to help and we will make sure that you will receive the product that you ordered. Please do reach us within 30 days. After that, package lost claims can not be filed with the shipping agent and there is nothing we can do.
There are several possibilities:
The package has not been delivered yet. Sometimes the package delivery will be delayed from 1 or 2 business days while the tracking info online showed as delivered.
The package could be delivered to your neighbors, which has happened several times. Please do check with our neighbors to see whether they received your package or not.
The package could be indeed lost. If you have waited for 2 business days and checked with your neighbors but still do not find the package. Please do not hesitate to contact us at email@example.com. In the meantime, please do contact the shipping agent to let them know that you did not receive the package, ask them to start an investigation, and file a package loss claim with the tracking number, which is, unfortunately, something that can only be done by the receiver (otherwise, we will do it for you). Once you filed the claim, please send us the claim number so that we can follow up with our shipping agent for the lost package investigation, which could take up to 15 business days. Once the shipping agent verifies that the package is indeed lost, we will resend the product or issue a refund accordingly. The customer will be responsible for the loss if the customer refuses to work with us to start the investigation.
It could take some extra time to receive the product if something went wrong during the shipping process, which is something that we do not want it to happen but unfortunately out of our control. But rest assured we will always be here to help!
Didn't find what you were looking for?
For other custom sizes or styles, please contact us. We will promptly reply to the shipping cycle, shipping method and shipping cost of the product. Can't find the answer to your shipping question? Contact us and we will get back to you as soon as possible.