Help and FAQs

If the item you ordered is in stock in our warehouse, we will contact you as soon as possible to arrange a suitable delivery date. If your purchase needs to be customized, the delivery time is 2-3 weeks. For more information on our delivery process, please see our Shipping & Delivery

We offer discounts for members of the trade such as designers, architects and contractors who have presented appropriate credentials and been approved. In addition we may be able to offer special discounts for large volume orders. Please contact Customer Service with any questions.

Customization options are available for a selection of our products. Our customer service representatives are at your service to discuss custom capabilities, provide quotes and estimate lead times. Please note: A typical customization lead time is 2-4 weeks from the product’s in-stock status. All custom orders are final sale and ineligible for return.

If you need to cancel all or part of your order, please contact us as soon as possible. Cancellations are not guaranteed until you receive an email confirming cancellation. Once an order has shipped, it may not be cancelled. If the order cannot be cancelled, please refer to our return policy.

If you placed your order online, please sign in to view your order history. If you checked out as a guest, you may look up your order status here. If you placed your order via email or phone, please contact customer service to check the status of your order.

Orders containing multiple items may ship separately. Once an item from your order has shipped, you will receive a paid receipt along with tracking information.

Payment methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.

You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
You can use the PayPal as you want according to the on-screen instructions.

The reasons why we suggest you use PayPal:

Payment is traceable. By using your PayPal account, you can trace the status of your payment.

When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account).

When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

Yes! Please contact our international sales representatives ( and we will gladly estimate shipping cost prior to purchase.

Once we receive your order we get to work on it right away. This means that changes or cancellations are not always possible. You should also know that once an order is placed, it cannot be changed online. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to make a request for a change or cancellation. We will make our best efforts to apply the requested change. If the item ships prior to confirmation of a cancellation or change request, you may return it following our standard Return policy.

We realize that refunds are a priority for our customers. Once we have received and inspected the item we are usually able to apply the refund onto the original payment card within one week. Keep in mind that due to shipping, inspection and bank processing times it sometimes takes up to 30 days from the date that you return the item for the refund to appear on your card.

For the item, if you need a return, please contact our customer team before. Yhomebaby will not be responsible for returned item(s) without notifying us in advance.

If you change your mind and decide to return an item that is defined as returnable, there will be no restocking fee, but you will be responsible for return shipping. If you receive an item that is damaged, defective or not what you ordered, we will of course provide a free replacement.

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card. Contact Customer Service if you feel that your card is being refused due to our error. In some cases we may recommend that you contact your credit card company to get the issue resolved.

Upon placing an order with us you should have received 2 emails. One will be your login information and the other your order invoice.

Ensure to check your spam, junk or promotion folders as sometimes they may appear there. Please also make sure to add us to the safe senders list to receive our future updates.

Whether your order is a in-stock purchase or a custom order our system provides updates on your order as it move along our production and logistics chain.

Firstly, we'd like to apologize. We work hard with our factories, warehouses and logistic companies to reduce lead times and avoid delays, which we let you know about as and when they arise.

If you've been waiting longer than you should have and you haven't heard from us, please log in and go to 'Orders' to get the most up to date information on the whereabouts of your products or connect with us on our Live Chat or visit our Contact Us page to complete the contact form.